FAQs

How does the ordering and TAT work?

Every Monday we place our apparel orders.  This eliminates excessive shipping charges that we would have to pass down to the customer, so we do a once a week bulk order to save costs. All orders processed by midnight on Sunday's will be ordered that Monday.  TAT will start that Monday and standard Turn Around Time (TAT) is 10-14 days. Except during busy seasons (Christmas, Back to School, etc) and unless noted in the actual product listing.

Apparel Information:

We have a variety of apparel brands we offer...from the basic up to the more higher quality brands. For most listing we offer the basic brands, if there is a higher quality we will list this as a separate listing as the cost differs.

Basic Tees - These are a unisex fit and run true to size.  We use a variety of brands, so you may receive different brands in your order. 

Basic Sweatshirts (Crew & Hoodie) - These are a unisex fit with a cozy fleece lining.  They run true to size, though we suggest sizing up if you prefer a more relaxed fit.  Most are made from a soft cotton/polyester blend. Because we use multiple quality brands, you may receive different labels in your order.  Please note, these are not preshrunk.

If you would like a special request for a certain brand please place in notes at checkout. 

Washing & Care Instructions: 

For a long lasting design, wash inside-out in cool water, air dry if possible or tumble dry on low heat.  Be aware colors may differ slightly due to monitor settings

DO YOU OFFER RUSH ORDERS?

Rush orders may be available depending on our current production schedule. If you need your order by a specific date, please contact us before placing your order. We'll let you know if we can accommodate your request.

DO YOU OFFER TEAM STORES OR FUNDRAISING STORES?

Yes! We create custom online team stores and fundraising stores for schools, sports teams, businesses, organizations, clubs, and special events.

CAN I USE MY OWN LOGO OR ARTWORK?

Absolutely! You're welcome to submit your own logo, artwork, or design ideas for custom orders. For the best print quality, we recommend uploading high-resolution files whenever possible.

WILL MY ORDER LOOK EXACTLY LIKE THE MOCKUP?

We work hard to make our mockups as accurate as possible. However, slight differences in color, design placement, or size may occur due to screen settings, materials, and the production process.

WHAT'S THE DIFFERENCE BETWEEN EMBROIDERY, PRINTED DESIGNS, AND PATCHES?

Each decoration method has a different look and feel. Some designs are better suited for printing, while others look best as embroidery or patches. We'll recommend the option that will give you the best finished product.

DO YOU ACCEPT RETURNS OR EXCHANGES?

Because many of our products are custom-made or personalized, returns and exchanges are limited. If there's a problem with your order, please contact us and we'll do our best to make it right. (Please see the Return/Refund Policy Page)

HOW DO I CONTACT URBAN ROSEFLO?

You can contact us by email at urbanrosefloco@gmail.com, through our website contact form, or by messaging us on social media. We're happy to help with questions about products, custom orders, bulk pricing, team stores, and more.