Return/Refund Policy

REFUND POLICY

At Urban Roseflo, many of our products are custom-made, personalized, or made to order. Because of this, please review our refund policy before placing your order.

CUSTOM & PERSONALIZED ORDERS

Custom, personalized, made-to-order, and team store items cannot be returned or refunded unless there is a mistake made by Urban Roseflo or the item arrives damaged or defective.

This includes items customized with:

  • Names
  • Numbers
  • Logos
  • Custom text
  • Team designs
  • Business branding
  • Personalized artwork

ORDER APPROVAL & CUSTOMER RESPONSIBILITY

Please review your order carefully before checking out. Be sure all names, spelling, sizes, colors, shipping information, and customization details are correct.

Urban Roseflo is not responsible for errors submitted by the customer, including:

  • Misspelled names or text
  • Incorrect size selections
  • Incorrect shipping addresses
  • Low-quality uploaded artwork
  • Design errors approved by the customer

COLORS & PRODUCT APPEARANCE

We do our best to accurately show product colors, sizing, and design placement. However, slight differences may occur due to:

  • Screen or device settings
  • Fabric and material differences
  • Production methods
  • Lighting in product photos
  • Product or brand substitutions, when necessary

REFUNDS & REPLACEMENTS

If your order arrives damaged, defective, or there is an error made by Urban Roseflo, please contact us within 5 days of receiving your order at urbanrosefloco@gmail.com.

We may ask for photos of the item and packaging to review the issue.

If your claim is approved, we may offer:

  • A replacement item
  • Store credit
  • A partial refund
  • A full refund, when appropriate

CANCELLATIONS

Because many of our products are made to order, production often begins shortly after an order is placed. For this reason, cancellation requests cannot be guaranteed.

SHIPPING ISSUES

Once your order has shipped, Urban Roseflo is not responsible for delays caused by USPS, UPS, FedEx, weather, holidays, or other shipping carrier issues.

If your package is lost or arrives damaged, please contact us at urbanrosefloco@gmail.com. We'll do our best to assist you with the shipping claim process.