Shipping Policy
Shipping Information
Shipping time is separate from the time it takes us to make your order.
Once your order has been completed and shipped, the shipping carrier will provide an estimated delivery date. Please note that shipping delays are out of our control.
LOCAL PICKUP
Local pickup is available for customers in the Harrisburg, PA area. If you choose local pickup at checkout, you'll receive pickup instructions once your order is complete and ready.
DELAYS
We do our best to complete and ship orders on time. However, delays can sometimes happen due to:
- High order volume
- Material shortages
- Weather
- Shipping carrier delays
- Holidays
- Large or custom orders
If a delay occurs, we appreciate your patience and understanding. We'll work to get your order to you as quickly as possible.
LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us as soon as possible. We'll work with you and the shipping carrier to help resolve the issue.
ADDRESS ACCURACY
Please make sure your shipping address is correct when placing your order. Urban Roseflo is not responsible for packages that are delayed, lost, or returned because of an incorrect or incomplete address.
If a package is returned due to an incorrect address, additional shipping charges may be required to resend your order.
SHIPPING CARRIERS
We ship orders using USPS, UPS, FedEx, or other available carriers, depending on the size of your order and delivery location.
When available, you'll receive tracking information by email once your order has shipped.
QUESTIONS
If you have any questions about shipping, turnaround times, local pickup, or the status of your order, please contact Urban Roseflo before placing your order.
Email: urbanrosefloco@gmail.com